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Ken and Anne-Marie truly enjoy bringing a refreshing sense of empathy and professionalism to the restoration industry. Previous experience working with American Express encouraged them to create their business model of “Emergency Response with a strong ethical culture.” They have incorporated American Express’ “Blue Box Values” such as the importance of customer relationships, quality of service, integrity, teamwork, respect, citizenship and accountability into their corporate culture.
As a Certified General Contractor as well as Licensed Mold Remediator, it is important to Ken and Anne-Marie that First Response is able to guarantee your satisfaction during any restoration or remediation project.
Tahna originally started with Ken and Anne-Marie as their office manager at American Express working there for over 10 years. After taking time to raise her children, Tahna has returned to work with Ken and Anne-Marie and has now been with First Response for almost 6 years. Her organizational skills and ability to multi-task are instrumental in keeping jobs flowing smoothly and getting our homeowner’s and business owner’s lives back to normal as quickly as possible. Our busy, fast-paced restoration company has many moving parts, and we are continually impressed with how Tahna keeps everyone and everything moving in the right direction.